SMS Policy

Program Description

FrontCall is an AI-powered phone ordering service for restaurants. When you call a participating restaurant, our AI assistant takes your order and can send you text messages with order updates.

How You Opt In

During your phone call, after your order is placed, the AI assistant reads the following consent disclosure:

"Before we send you text messages about your order, we need your consent. You may receive SMS messages from FrontCall regarding your order. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for help. Our Privacy Policy is at frontcall.ai/privacy. Do you agree to receive these messages?"

You opt in by verbally responding "yes." SMS messages are only sent after you give consent. If you do not consent, no messages are sent.

What Messages You'll Receive

After opting in, you may receive 1–3 text messages per order, including:

No marketing or promotional messages are sent under this order-updates program. Marketing and promotional texts (deals, rewards, and offers) are offered separately through each participating restaurant’s own opt-in Rewards program — see “Marketing & Promotional Messages” below.

Sample Message

FrontCall: Order received at Thai Kitchen. Pickup: 6:30 PM. Total: $24.50. View order: frontcall.ai/order/abc123 Reply STOP to opt out. HELP for help. Msg & data rates may apply.

Message Frequency

Message frequency varies by order. Typically, customers will receive 1–3 messages per order.

Opt-Out Instructions

Reply STOP to any message to opt out. You will receive a confirmation and no further messages will be sent. You may reply START at any time to re-subscribe.

Help Instructions

Reply HELP to any message, or email hello@frontcall.ai for support.

Message and Data Rates

Message and data rates may apply. Contact your mobile carrier for details.

Privacy Policy

FrontCall respects your privacy. Phone numbers collected through this order-updates program are used only for order-related communication. We do not sell or share your SMS opt-in data or consent with third parties for their own marketing purposes.

View our full Privacy Policy.

Terms of Service

View our Terms of Service.

Account & Login Verification Codes

If you use FrontCall Rewards, you sign in with your mobile number and we text you a one-time verification code (two-factor authentication). These are transactional security messages sent so you can access your account — you receive them because your phone number is your login, and they are never marketing. Message and data rates may apply. Reply HELP for help. Because these codes are required to sign in, if you no longer wish to receive them you can stop using phone sign-in or email hello@frontcall.ai.

Marketing & Promotional Messages (Rewards)

These terms govern all marketing and promotional text messages that FrontCall sends on behalf of participating restaurants through their Rewards loyalty programs. They apply uniformly to every participating restaurant and to every marketing or promotional message we send on a restaurant’s behalf. This program is separate from the transactional order-update and login messages described above, and it requires its own separate consent.

Program Description

Participating restaurants offer an optional Rewards loyalty program. Customers who opt in may receive recurring marketing text messages such as discounts, limited-time promotions, rewards balance reminders and redemption offers, and announcements of new or featured menu items. These are promotional messages and are not tied to any single order.

How You Opt In

Marketing messages require your separate, express written consent, collected only when you take a clear, affirmative action — by checking a marketing opt-in box that is unchecked by default (for example, on a restaurant’s online order page). Providing your phone number to place an order, to log in, or to join Rewards does not by itself opt you into marketing. At the point of opt-in you will see a disclosure such as:

By checking this box, I agree to receive recurring automated marketing text messages (deals, rewards, and offers) from the restaurant, sent via FrontCall, at the number provided. Consent is not a condition of joining or using Rewards, or of any purchase. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. See our Terms of Service and Privacy Policy.

Consent Is Never Required

Consent to receive marketing messages is never a condition of placing an order, of using FrontCall, of creating or logging in to a Rewards account, or of earning or redeeming rewards. You will continue to receive order updates and login verification codes whether or not you opt in to marketing.

What You'll Receive

Message Frequency

This is a recurring messaging program. Message frequency varies by restaurant and promotion.

How Long Your Consent Lasts

You only need to opt in once per phone number. We record your consent and keep sending marketing messages until you opt out — you will not be asked to opt in again on future orders or logins. Every marketing message includes STOP and HELP instructions.

Opt-Out

Reply STOP to any marketing message to opt out. You will receive a confirmation and no further marketing messages will be sent from that restaurant. Because each restaurant sends from its own dedicated number, replying STOP to one restaurant’s messages stops that restaurant’s marketing only; to stop another restaurant’s marketing, reply STOP to its messages as well. Opting out of marketing does not stop your order updates or login verification codes, which are separate.

To opt back in, reply START to that restaurant’s number, or check the marketing opt-in box again the next time it is offered. START resumes messages only from the restaurant whose number you texted, and only if you had opted in before — we will never re-subscribe you automatically.

Help

Reply HELP to any message, or email hello@frontcall.ai for support.

Message and Data Rates

Message and data rates may apply. Check with your mobile carrier for details.

Privacy

We do not sell or share your SMS opt-in data or consent with third parties for their own marketing purposes. Your phone number is used to send the Rewards messages you signed up for and is handled in accordance with our Privacy Policy.

Sent on Behalf of Restaurants

Marketing messages are sent by FrontCall on behalf of participating restaurants that use the FrontCall Rewards program. Each participating restaurant is assigned its own dedicated sending number, and every marketing message identifies the restaurant by name, so you always know which business is texting you.

Consent Records

Each opt-in is logged with the customer's phone number and a timestamp.

Participating Restaurants

SMS messages are sent on behalf of participating restaurants that use the FrontCall service.