Privacy Policy
Introduction
Frontcall (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered phone ordering service for restaurants.
Responsibility for Consumer Data
We are responsible for protecting consumer information and will comply with all relevant privacy laws, including but not limited to the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and applicable state privacy laws.
Information We Collect
We collect information that you provide directly to us, including:
- Restaurant information (name, address, phone number, menu items, business hours)
- Customer order information (phone numbers, names, order details, delivery addresses)
- Account information (email addresses, names, passwords)
- Call recordings and transcripts for service improvement
- SMS opt-in consent and preferences
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process and fulfill orders placed through our AI phone system
- Send order confirmations and delivery updates via SMS
- Send marketing and promotional text messages to customers who have separately opted in
- Communicate with you about your account and our services
- Respond to your inquiries and provide customer support
- Analyze usage patterns to improve our AI and service quality
- Comply with legal obligations
SMS Privacy Policy
Important: This section specifically addresses our SMS messaging program privacy practices.
When you consent to receive text messages from Frontcall or our restaurant partners, we collect and use your phone number and SMS opt-in consent to send you order confirmations and updates related to your orders.
If you separately opt in to marketing messages, we also use your phone number to send recurring promotional text messages — such as special offers, deals, and rewards reminders — from the specific restaurant whose program you joined. Marketing consent is collected separately from order-related consent, is never a condition of any purchase, and is tracked separately for each restaurant. Each participating restaurant sends from its own dedicated number, and you may stop that restaurant’s marketing messages at any time by replying STOP to it.
We do not share, rent, or sell your SMS opt-in data or consent to third parties for marketing purposes. All the above categories of data sharing exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may share your phone number and SMS consent status only with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and vendors who assist us in the delivery of text messages. These service providers are contractually obligated to protect your information and may not use it for their own marketing purposes.
Data Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf (e.g., SMS delivery, cloud hosting, payment processing)
- Restaurant Partners: With restaurants you place orders with, so they can fulfill your orders
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Note: As stated above, SMS opt-in data and consent are excluded from all data sharing categories and will not be shared, rented, or sold to third parties.
Data Protection
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
Your Rights
You have the right to:
- Access and receive a copy of your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Opt-out of SMS messages by replying STOP to any message
- Opt back into SMS messages by replying START
- Request help by replying HELP or contacting us at hello@frontcall.ai
Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: hello@frontcall.ai